Frequently Asked Questions
Everything You Need to Know
Welcome to the VELOMEDY Help Center.
We've answered some of the most common questions to make your shopping experience easier.
Orders & Payments
How do I place an order?
Simply browse our collections, select your preferred size and color, add your items to the shopping cart, and proceed to checkout.
Follow the instructions to complete your purchase.
What payment methods do you accept?
We accept the payment methods displayed during checkout.
Available options may vary depending on your country and currency.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our support team as soon as possible.
We will do our best to accommodate your request before your order is dispatched.
Shipping & Delivery
Do you offer international shipping?
We offer shipping to the destinations available during checkout.
Shipping availability may vary depending on the delivery location.
How long does delivery take?
Orders are generally processed within 1–3 business days.
Estimated delivery times vary by destination and are described in our Shipping Policy.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing tracking information, where available.
Why hasn't my tracking information updated?
Tracking information may take some time to update after dispatch.
International shipments may also experience periods without tracking updates while moving between logistics facilities.
Will I have to pay customs duties?
Customs duties and import taxes depend on your delivery destination and the terms disclosed during checkout.
Please review our Shipping Policy for additional information.
Products & Sizing
How do I choose the right size?
We recommend reviewing the size chart provided on each product page.
If you're between sizes, consider the garment's fit, material, and measurements before selecting your size.
Are your products true to size?
Sizing may vary between different styles and manufacturers.
For the best fit, please refer to the measurements listed on the individual product page.
Will the product look exactly like the pictures?
We aim to represent our products accurately.
However, slight color differences may occur due to lighting conditions and individual screen settings.
Returns & Refunds
What is your return policy?
We offer a proposed 30-day return period for eligible items.
Please review our Return & Refund Policy for complete eligibility requirements.
Can I exchange an item for another size?
Size exchanges may be available depending on product availability and return eligibility.
Please contact our customer support team for assistance.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days, subject to applicable legal requirements.
Your payment provider may require additional time to post the funds.
Customer Support
How can I contact VELOMEDY?
You can reach our customer support team at:
[Your Customer Support Email]
How long does it take to receive a response?
We aim to respond to inquiries within 24–48 business hours.
What should I do if my item arrives damaged?
Please contact our support team and provide your order number, a description of the issue, and photographs where possible.
We will review the situation and assist you.
Still Have Questions?
We're always happy to help.
Contact VELOMEDY Customer Care for additional assistance.
VELOMEDY — Wear What Moves You.