RETURN & REFUND POLICY

Return & Refund Policy

Last Updated: October 18, 2026

At VELOMEDY, we want you to feel confident and satisfied with your purchase.

If something isn't quite right, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return window for eligible items.

You may request a return within 30 days of receiving your order.

To qualify for a standard return, items must generally:

Be unworn and unused, except for reasonable inspection or trying on.
Be in their original condition.
Have original tags attached, where applicable.
Be free from damage caused after delivery.
Include proof of purchase or an order number.

These conditions do not limit your statutory rights regarding defective, damaged, or incorrectly described products.

2. How to Request a Return

To request a return:

Step 1: Contact our customer support team at [Your Customer Support Email].

Step 2: Provide your order number and explain the reason for your return.

Step 3: Wait for our team to review your request and provide return instructions.

Step 4: Package the item securely and send it to the designated return address.

Please do not send items to an address that has not been confirmed by our support team.

Return Address: [Your Return Facility Address]

3. Return Shipping Costs

For standard returns due to personal preference, such as a change of mind or an incorrect size selection, customers are generally responsible for return shipping costs unless otherwise stated or required by law.

If you receive an incorrect, damaged, or defective product, VELOMEDY will provide an appropriate remedy, including covering reasonable return shipping costs where applicable.

We recommend using a trackable shipping service when returning items.

4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 5–10 business days, subject to applicable legal deadlines.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support team.

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we will discuss other available options.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include photographs and your order information where available.

Depending on the circumstances and applicable law, we may offer:

A replacement
An exchange
A repair, where appropriate
A partial refund
A full refund

Your statutory consumer rights remain unaffected.

7. Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns where permitted by law.

Examples may include:

Personalized or custom-made clothing
Certain intimate apparel where hygiene seals have been removed
Items specifically identified as final sale, where legally permitted

Any applicable restrictions will be disclosed before purchase.

These exclusions do not override statutory rights for faulty or incorrectly described products.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has shipped, cancellation may no longer be possible through our fulfillment process. You may still have applicable return or withdrawal rights after delivery.

9. International Customer Rights

Customers in certain jurisdictions, including the European Economic Area and the United Kingdom, may have additional statutory cancellation, withdrawal, refund, and product conformity rights.

Where applicable, these legal rights take precedence over any conflicting provision of this policy.

For qualifying distance purchases, customers may have a statutory 14-day withdrawal period, subject to applicable exceptions.