SHIPPING POLICY

Shipping Policy

Last Updated: October 18, 2026

Thank you for shopping at VELOMEDY.

We are committed to providing a convenient and reliable shopping experience. Please review the following information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may be extended during promotional events, holidays, or periods of increased order volume.

If your order requires additional processing time, we will make reasonable efforts to notify you.

2. Estimated Delivery Times

Estimated shipping times vary depending on the destination country, shipping carrier, and local delivery conditions.

Our proposed standard delivery estimates are:

Destination	Estimated Delivery
United States	7–18 business days
United Kingdom	7–18 business days
Canada	7–18 business days
Australia	7–18 business days
European Countries	10–21 business days
Other International Destinations	10–28 business days

These estimates exclude order processing time.

Delivery estimates are not guaranteed. Actual delivery times may vary due to customs procedures, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

Any applicable statutory delivery rights remain unaffected.

3. Shipping Costs

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

The final shipping cost may depend on the delivery destination, order contents, and available shipping methods.

Any free shipping promotions will be displayed on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow some time for the shipping carrier to update tracking details.

Tracking updates may occasionally be delayed while a package is in transit.

5. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate tracking information.

There will be no additional shipping charges for split shipments unless separately disclosed and agreed upon before purchase.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable charges and responsibility for payment will be disclosed during checkout or otherwise before purchase, as required by law.

Where charges are not prepaid, customers may be responsible for paying them directly to the relevant customs authority or delivery provider.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update the information before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.

8. Delayed or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

We will review the tracking information and, when appropriate, contact the shipping carrier.

If an order is confirmed lost in transit, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.